When we quote you a price to design your website or to develop customizations to your site, these terms and conditions are in affect unless otherwise specified.

Regarding deposit(s) for design/development projects:

For fairness to all parties we use a tiered development process.  Each tier or 'phase' is initiated by a 'deposit' for completion of that phase. 

When the next deposit (or the final balance) is paid:

• the previous deposit(s) is/are deemed to have become a 'payment received'
• the previous phase(s) of the project is/are deemed to be 'completed and delivered as promised'
• the applicable licensing agreement takes affect for the completed phase(s) of the project

During each phase, the deposit amount for that phase is fully refundable if (any of):

• project is cancelled by IanFHood.com before completion of the work
  
• project is cancelled by client before the work has begun.  (A partial refund may
  be deemed reasonable if the work done to date is not substantial)
  
• project is cancelled by either party because the expected prototype or version has not been produced within a reasonable grace period of its target date (as agreed-upon by the iterative process)
  
• project is cancelled by either party because the expected prototype or version is deemed inadequate
  and/or beyond repair within the reasonable confines of the agreed-upon price
  

The usual development phases for themes and/or software are:

• create alpha version (prototype): 30% deposit is required to begin work
  Typically this is a partially functional version that acts as a proof of concept and a basis on which to try out the system and from which to specify any major changes to the features and/or implementation.
  
• create beta version: 30% deposit is required to begin this phase
  Typically this will be a highly functional version that implements the essential features - can be used for actual data setup and in-house training, etc.
  
• live beta testing: 20% deposit is required for public trials (only)
  This is typically for membership sites or advanced products that have a public beta period.
  
• final release: the Balance is due upon release.  The product is deemed finalized when no serious flaws remain unresolved.  The licensing takes full and immediate effect upon receipt of the balance.
  
  We will continue to maintain, upgrade and improve software, as well as track and repair bugs (and/or other flaws) - at our discretion - throughout the reasonable lifetime of the product.